Acceptable Use Policy

Last updated: October 2026

This Acceptable Use Policy outlines prohibited conduct on ComplaintCore. Violation of this policy may result in suspension or termination of your account.

1. Prohibited activities

You agree not to:

Use ComplaintCore for any unlawful purpose or activity
Transmit viruses, malware, or any harmful code
Attempt to gain unauthorised access to ComplaintCore, including any other customer's instance
Test the security of ComplaintCore without our written permission
Use ComplaintCore to access, store, or process personal data without proper authorisation
Interfere with or disrupt the integrity or performance of ComplaintCore
Reverse-engineer, decompile, or attempt to derive source code
Share login credentials or allow unauthorised users access to your account
Use ComplaintCore to facilitate illegal content or activity

2. Data security

You are responsible for maintaining the security of your account. Do not share your login credentials. We recommend turning on two-factor sign-in. Report suspicious activity immediately to [email protected].

3. Compliance with laws

You agree to comply with all applicable laws and regulations, including data protection law (UK GDPR, Data Protection Act 2018) and food safety requirements (BRCGS, SALSA, GFSI, Codex).

4. Enforcement

SafetyCore Ltd reserves the right to investigate violations and take appropriate action, including account suspension or termination, without prior notice if necessary to protect the service or its users.

5. Reporting violations

If you suspect a violation of this policy, contact us immediately at [email protected] with details of the violation.

6. Contact

For questions about this Acceptable Use Policy, contact us at [email protected].